Academy of Coaching and Training Ltd Terms and Conditions

In respect of live events, trainings and seminars




“A.C.T.”, the “Company” or “us”, or “Promotor” or “we” means the Academy of Coaching and Training Limited


Please carefully read the following Terms and Conditions relating to your participation in the A.C.T. Events/Trainings/Courses/Seminars/Programs (the ‘event’) that you enrol in. By registering for the event or purchasing the event at any of our locations (“Hotel”), you (the “Buyer”) signify your acceptance of and obligation to these terms and conditions. If you have objections to the following Terms and Conditions, you should not register for, or attend, the event or purchase the event.


Buyers Conduct


The Company requires all Buyers to be respectful and professional to our staff, location hosts, speakers, and other Buyers and their guests or families throughout the event, even during non-scheduled downtime and breaks. The Company reserves the right to ask the Buyer and/or their guests to leave the event immediately should they be deemed rude, uncooperative, unprofessional, intoxicated or in possession of alcohol or any illegal substance. In such case, the Buyer’s tuition/fees for the event will not be reimbursed under any circumstances and they will not receive any of our advertised bonuses or qualify for our satisfaction guarantee or any other written or implied guarantee.




By law, we can only guarantee your satisfaction with our training, not your results. Our Seminars and Programs are for your educational and informational purposes only. As stipulated by law, we make no guarantees that you will do well, achieve any results or make money from our information, and we offer no professional, legal, therapeutic, or financial advice. Our training cannot replace or substitute for the services of certified professionals in any field, including, but not limited to, financial, health, or legal matters. We do not purport anything we do teach as a “get rich quick” scheme”, and any financial numbers outlined in our training examples, opinions and illustrations, and this should not be considered average earnings, exact earnings, or promises for your actual or future performance. There can be no assurance that any prior successes or past results, as to income earnings, can be used as an indication of your or anyone’s future success or results. Check with your accountant or lawyer or professional advisor, before acting on this or any information.


Liability Waiver


You alone are responsible for and accountable for your decisions, actions and results in life, and by registering for our Events or Programs, you agree not to attempt to hold us liable for any such decisions, actions or results, at any time, under any circumstance. You agree that our Company is not responsible for the success or failure of your business decisions relating to any information presented by our Company, or our Company products or services, and you specifically release the Promotor and our representatives or contractors from liability for any special or consequential damages that results from the use of, or the inability to use, the information or strategies communicated through our Events, Programs, Seminars, Trainings, materials, websites, or any other services provided prior to or following this program, even if advised of the possibility of such damages or caused by negligence of the Promotor or its representatives. The Buyer hereby accepts all risks to his or her business or health excluding injury or death that may result from the Company’s negligence whilst the buyer has been participating in the Events, Programs, Seminars or Trainings.




Where stated, prices are inclusive of VAT




Note that Events are not usually residential and do not normally include accommodation or food and beverages, unless otherwise stated.


Payment Terms


These are generally “pay in full” prior to the Event, or via a deposit payment and an agreed 3 or 6-month instalment plan. A discount is offered for one-off payments. The overall price must be paid, including any final instalment, before the start date of the Event. If you are paying by instalment, then the Event you are booking must be sufficiently far ahead for all the instalment payments to have been made in advance of the event.


All monies must be paid 6-full days before attending an event.


Consequences of Failure to Pay


If payment is not made within the time limits set out above, this will be a breach of contract by the Buyer entitling the Company to treat the contract as at an end, and reallocate the bookings and/or tickets without notice to the Buyer.

In the event of the Company treating the contracts as at an end, the Company shall be entitled to retain all sums already paid by the client, and the balance, if any, of the price of the booking shall become immediately payable by the client to the Company. This is without prejudice to the Company’s rights to claim damages from the Buyer in respect of any loss suffered by the Company.


Cancellation or Variations by the Buyer


Cancellation: Any notice of cancellation by the client of a booking or part of a booking must be made in writing by email sent to the Company. All course bookings are subject to a 7-day cancellation period from the date of booking. Refunds will be made 30-days after the receipt of a correct cancellation notice.


Once the Buyer registers for the Event or purchases the Program, the Promotor makes extensive arrangements and investments while anticipating their tuition and attendance, and, in the case of their cancellation, incurs significant administration expenses and loss of business. Given this fact, we do not accept cancellations or issue refunds from 7-days after the Buyer has registered for the Event or Purchased the Program.


No refunds will be given after this


Variation: Your chosen date must be confirmed and attendance registered within 14-days of purchase, if date options have been given. If no confirmation is received, then after this time your booking is void. Once your date is registered, your booking is non-transferable and non-refundable after the 7-day cancellation period stated in these terms and conditions. Under certain reasonable circumstances, a request to change the date once will be considered by the Company and at its sole discretion and if agreed, will be subject to a £500 administration fee (plus VAT), payable immediately.



Where deposits are paid for signing on to the ACCT course, deposits are refundable within 7-days of making the deposit. After 7-days the deposits are strictly non-refundable.


For any course fee paid in full in advance, the first £500 of the fee is considered to be a deposit and will be non-refundable after 7-days from the date the deposit is received.


Upgrading to the ACCT course from the 1-day Coaching Foundation Skills day


a) If a Buyer signs on for the ACCT course by paying their initial 1/5th course fee after sitting the 1-day Coaching Foundation Skills course, this fee is non-refundable in any circumstances


b) Where a Buyer signs on for the ACCT and pays in full on sign up with a discount for doing so, course fees are non-refundable after the Buyer has sat their second module. Prior to this, the Buyer can receive a refund for all monies paid, minus £500, which is the deposit amount.


Please note: The Coaching Foundation Skills course (module 1 of the Professional Coaching Skills Training (ACCT) course) is only free to those who have booked the course as a stand-alone day and do not then go on to sit the full PCST ACCT course. Any Buyer who upgrades to the PCST ACCT course will pay for the Coaching Foundation Skills day (module 1) as part of their overall course fee.


Alterations to advertised packages


All advertised packages are subject to availability.


Every reasonable effort will be made to adhere to the advertised packages but any packages might be altered or dates changed either before or after confirmation of the booking. Where such alterations, omissions or changes of date occur prior to the confirmation of booking, the Company accepts no contractual liability. Where such alterations, or changes of dates occur after the confirmation of the booking, the Company agrees to use endeavours as it considers to be reasonable to make alternative packages available.

Note that Steve Payne might not present at every Event, however we will always provide a fully trained facilitator/trainer/speaker from the Company model.




If any refreshments or snacks are provided, the Company takes no responsibility for special dietary or allergic requirements if we have not been notified in advance in writing of these special requirements.


By agreeing to these terms and conditions, you also confirm that you are 18 years of age or greater. If you are not 18 years of age or older, you should not purchase any services from the company.


Changes to the Terms and Conditions


  • We reserve the right to change or amend these Terms and Conditions of Service at any time and without giving any prior notice to you. We therefore suggest that you refer to the terms and conditions on a periodical basis.
  • By using the site once we have posted any such changes, you agree to accept those changes. Our Terms and Conditions of Service were last updated on 08 May 2018.
  • If any court or competent authority shall find that any of our terms shall be deemed invalid or unenforceable then that determination shall not affect the rest of these Terms and Conditions of Service.



For correspondence contact:

Academy of Coaching and Training Ltd,